Privacy Policy

Last updated: November 2026

We keep things simple. This website has no user accounts, no sign-up forms and no database, and it does not use tracking or advertising cookies.

What we collect

• Payment information. When you buy a package, Stripe processes your payment and collects details such as your name, email address and card information. We can see your name, email and order details in our Stripe dashboard. We never see or store your full card number. See Stripe's Privacy Policy.
• Emails you send us. If you contact us or answer our pet questionnaire, we receive what you write, such as your name, email address and information about your pet.

How we use it

We use your information only to deliver the services you bought, answer your questions and meet legal and accounting obligations. We never sell your information or share it with third parties for marketing.

Third-party services

• Stripe for payment processing.
• Cloudflare hosts this website and may process technical data such as your IP address to keep the site secure and fast.
• Google Fonts and Fontshare provide the fonts on this site. Your browser connects to them to download the fonts.
• A video-call provider is used for live consultations. We send you the link by email.

How long we keep it

We keep emails and order records only as long as we need them to provide our services and meet legal requirements, such as tax record keeping.

Your rights

Depending on where you live, including under the EU GDPR, you may have the right to access, correct or delete your personal data, or to object to how we process it. To make a request, email email.

Contact

Privacy questions? Email email.