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Terms of Service

Last updated: November 2026

These terms apply when you buy and use services from PawWell Hub ("we", "us"). By purchasing a package you agree to these terms.

1. Our services

PawWell Hub provides online pet wellness and training services for dog and cat owners. These include digital guides, personalised training plans delivered digitally, live video consultations and multi-week programs. Each package's contents are described on our packages page.

2. Not veterinary advice

Our services cover training, behaviour and general wellness guidance only. They do not replace veterinary care. We do not diagnose or treat medical conditions or prescribe medication. If your pet is ill, injured or shows a sudden change in behaviour, contact a veterinarian.

3. Orders and payment

  • All prices are shown in euros (€) and are one-time payments unless stated otherwise.
  • Payments are processed securely by Stripe. We do not receive or store your card details.
  • Your order is confirmed once payment succeeds. Stripe emails you a receipt.

4. Delivery

  • Digital guides are emailed within 24 hours of purchase.
  • Personalised training plans are emailed within 48 hours of receiving your completed pet questionnaire.
  • Live video consultations are held at a date and time we agree with you by email, normally within 14 days of purchase.
  • Programs run for the duration stated in the package description, starting from your first session or plan delivery.

Please give us a correct, working email address at checkout. All communication happens by email.

5. Your responsibilities

Training results depend on consistent practice and on each animal's temperament, health and history, so we cannot guarantee specific outcomes. You are responsible for your pet's safety and welfare at all times while following our guidance. Seek professional, in-person help if your pet shows aggression that could put people or other animals at risk.

6. Intellectual property

All guides, plans and materials are for your personal, non-commercial use. You may not resell, share publicly or redistribute them without our written permission.

7. Cancellations and refunds

See our Refund Policy.

8. Liability

To the extent permitted by law, our total liability for any claim relating to a purchase is limited to the amount you paid for that package. Nothing in these terms limits any rights you have under applicable consumer protection law.

9. Changes

We may update these terms from time to time. The version published on this page at the time of your purchase applies to your order.

10. Contact

Questions about these terms? Email email.